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Quality Communication - Company Information
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This form is to be used by customer’s wishing to express their complaints/concerns pertaining to MSI Products. This information
shall be forwarded to the Quality Manager to process in accordance with Dixie Iron Works, Ltd. Operation Procedure 19-02, Field Non-Conformance Report. The
Quality Manager shall determine whether the complaint/concern is either Significant and/or Non-significant. Complaints deemed Significant shall be
processed in accordance with Operation Procedure 21-02, Corrective/Preventative Action Report. Once the report is completed a copy shall be forwarded to the customer.
Those complaints initially deemed Non-Significant will be followed up with customer contact for further investigation.
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